Last updated: 10 November 2026
This policy explains cancellations and refunds for Comvexa's services. It forms part of our Terms & Conditions.
1. Cashback
Cashback is a reward we pay to you, not a payment you make to us, so there's nothing to refund. Purchases you make at a store or website are refunded or cancelled by that store, under its own policy. A cancelled or returned order doesn't earn cashback, and cashback already approved or paid for it may be reversed, as set out in our Cashback Policy.
2. TRAI DLT messaging services: cancellation
- You can cancel a DLT service at any time by emailing support@comvexa.in with your business name.
- Before work starts: you receive a full refund of any Comvexa service fee you've paid.
- After work has started but before submission: we refund the fee minus the value of the work already done, which we'll explain to you.
- After we've submitted your registration to the operator: the Comvexa service fee for that registration isn't refundable, because the work is complete.
3. Operator rejections
Telecom operators decide on DLT registrations. If a registration is rejected, we'll help you revise and resubmit it as described in your quote. A rejection caused by incorrect or incomplete information from you isn't grounds for a refund. If we can't deliver a service we agreed to provide, we'll refund the fee for that part of the service.
4. Operator and third-party charges
Any charges made by a telecom operator or other third party are set and refunded under their own rules. We'll show these separately in your quote.
5. How refunds are paid
Approved refunds are paid to the original payment method, or by bank transfer or UPI to an account in the payer's name. We'll confirm the expected timeline when we approve the refund.
6. How to ask
Email support@comvexa.in with the subject line "Refund request" or use our contact page. Tell us your business name, the service and the reason. Nothing in this policy limits rights you have under Indian consumer protection law.