Last updated: 10 November 2026
This Cashback Policy explains who can earn cashback with Comvexa and how claims are tracked, approved and paid. It forms part of our Terms & Conditions.
1. Eligibility
- You must be 18 or older and live in India.
- The purchase must be made on an offer we've confirmed with you before you buy.
- The purchase must be completed. Cancelled, returned, refunded or exchanged orders don't qualify.
- One claim per order, made by the person who placed the order.
2. Cashback rate
Cashback rates go up to 75%. The rate for each offer is confirmed to you in writing before you buy, and that confirmed rate is the one we pay. Cashback is calculated on the amount you actually paid for qualifying items, unless the offer's conditions say otherwise.
3. Making and tracking a claim
- Claim using our cashback claim form or by email to support@comvexa.in.
- Include the offer, the store or website, your order ID and the order date. We may ask for proof of purchase.
- We reply with a claim reference. Quote it to check your claim's status at any time.
- Claim statuses: Pending (being checked), Approved (ready to withdraw), Paid (sent to you), Declined (didn't meet the conditions; we tell you why).
- If an offer sets a deadline for claims, claims made after it won't be accepted.
4. Verification and approval
We verify that the purchase was completed and meets the offer's conditions. This can take time, because stores often allow returns for a period after delivery. Once verified, your claim is approved. If a claim is declined, we explain the reason by email. If you think we've made a mistake, reply with any supporting details and we'll review it again.
5. Withdrawal
- Approved cashback can be withdrawn by UPI, bank transfer or vouchers.
- Request a withdrawal using our withdrawal request form with your claim reference.
- We confirm your payout details by email before paying. Payouts are made only to accounts in your own name.
- If an offer has a minimum withdrawal amount, it's stated in the offer's conditions.
- We never charge a fee to release your cashback, and we never ask for your OTP, UPI PIN or passwords.
6. Reversals and misuse
If an order is cancelled or returned after cashback is approved or paid, we may reverse that cashback. We may decline or reverse cashback in cases of fraud, duplicate claims, false information or misuse of our services.
7. Changes to offers
Offers may change or end at any time. Changes don't affect a rate we've already confirmed for a specific purchase.
8. Questions
Write to support@comvexa.in or use our contact page.