Last updated: 10 November 2026
This Privacy Policy explains how Comvexa ("we", "us") collects, uses and protects personal data when you visit this website, claim cashback, request a withdrawal or use our TRAI DLT messaging services. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Who we are
Comvexa, Plot 55, Tronglaobi Awang, Moirang. Email: support@comvexa.in.
2. What we collect
- Details you send us: your name, email address, phone number (optional) and message.
- Cashback claim details: the offer, store or website, order ID and order date.
- Payout details: after a claim is approved, the details needed to pay you by UPI, bank transfer or voucher. We confirm these by email.
- DLT service details: your business name and the documents and information a telecom operator needs for your DLT registrations.
We never ask for your OTP, UPI PIN, card number, CVV or passwords. Please never send them to us.
3. What this website collects automatically
This website uses no advertising trackers, no analytics tools and no tracking cookies. Our fonts and files are served from our own website. As with any website, our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running.
The contact form does not send data to a server. When you press "Continue to email", it opens your own email app with your message ready. Your message reaches us only when you send that email.
4. How we use your data
- To reply to your messages.
- To verify purchases, decide cashback claims and pay approved cashback.
- To provide the DLT services you ask for, including preparing and submitting your registrations.
- To prevent fraud and misuse, and to meet our legal obligations.
We use your data only with your consent or where the law otherwise allows it. We do not sell your personal data, and we do not use it for advertising.
5. Who we share it with
- Stores and offer partners, only as needed to verify a purchase you've claimed.
- Telecom operators' DLT platforms, only for registrations you've asked us to make.
- Payment and voucher providers, only to pay your approved cashback.
- Authorities, where the law requires it.
6. How long we keep it
We keep personal data only for as long as we need it for the purposes above, or for as long as the law requires (for example, for accounting and tax records). After that we delete it.
7. Security
We take reasonable steps to protect your data, including limiting who can access it. No method of storage or transfer is completely secure, so please share only what's needed.
8. Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update your data;
- erase your data, unless we must keep it by law;
- withdraw your consent at any time (this doesn't affect anything we did before);
- address a grievance about how we handle your data.
You may also nominate another person to exercise these rights for you if you die or become unable to.
9. How to delete your data
Email support@comvexa.in from the address you used with us, with the subject line "Data deletion request". You can also use our contact form and choose "Privacy or data request". We'll confirm once your data has been deleted, or explain what we must keep by law and why.
10. Grievances
For any privacy concern or complaint, email support@comvexa.in with the subject line "Privacy grievance". If you're not satisfied with our response, you can contact the Data Protection Board of India.
11. Children
Our services are for people aged 18 and over. We don't knowingly collect data from anyone under 18.
12. Third-party sites
Stores, operators and other websites you visit through our offers have their own privacy policies. We aren't responsible for how they handle your data.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.